AI-powered omnichannel customer communication
Botlyx Inbox
Every customer channel in a single inbox.
- SaaS
- AI
- Omnichannel
- Automation
inbox.botlyx.com · Companies and support teams
A platform that unifies WhatsApp, email, Instagram, Facebook and phone, and automates customer service with AI.
Botlyx Inbox brings every customer conversation into a single interface, whatever the originating channel. Teams work from a shared queue, with assignment, statuses and a complete history per contact.
An AI copilot suggests contextual replies drawn from conversation history and your knowledge base, while automation rules handle triage, routing and recurring answers.
Key capabilities
Omnichannel inbox
WhatsApp, email, Instagram, Facebook and phone unified into a single conversation queue.
AI copilot
Contextual reply suggestions, conversation summaries and assisted drafting.
Advanced automation
Customisable workflows, intelligent routing and automatic replies to recurring requests.
Real-time analytics
Dashboards, workload indicators, response times and customer satisfaction metrics.
Team collaboration
Assignment, internal notes, mentions and multi-agent queue management.
Security & compliance
Access control, action logging and management of conversational data.
Two deployment modes
- Cloud SaaS with an AI credit system
- Desktop app for Windows, macOS and Linux
- BYOK mode: bring your own API keys
- Local library and partial offline operation on desktop
Let’s talk about your project.
Describe your need in a few lines. We reply within one business day with an initial technical read and a proposed scope.